Return Policy

Thank you for shopping with www.timetofurnish.com
We operate as an online marketplace selling furniture on behalf of local furniture makers, shops, and independent sellers (“Sellers”). All items are sold directly by the Seller, and returns are handled solely by the Seller who supplied the product.

This policy explains how returns and refunds are managed.

1. Overview

• We act as a third-party platform connecting customers and Sellers.

• We do not handle returns or refunds directly.

• All return requests are forwarded to the Seller responsible for fulfilling your order.

• Refunds are issued only after the Seller receives and inspects the returned item.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

1. The item must be returned in its original packaging.

2. The item must be unused and in the same condition as received.

3. All accessories, parts, manuals, and components must be included.

4. Return requests must be submitted within 14 days of delivery (add timeframe if required).

Returns will not be accepted if:

• The item shows signs of use

• The item has been assembled incorrectly or damaged after delivery

• Original packaging is missing or heavily damaged

• The return request falls outside the allowed return period

3. Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, you must notify us within 24 working hours of delivery with clear photos and details.

Our role:

• We will forward your complaint directly to the Seller.

• The Seller will assess the issue and decide whether to provide a replacement, repair, or refund.

We are not responsible for product quality or damage claims, as these fall under the Seller’s responsibility.

4. Return Process

Step 1 — Submit a Return Request

Contact us at info@timetofurnish.com with:

• Order number

• Item name

• Reason for return

• Photos (if applicable)

Step 2 — Request Forwarded to Seller

We will forward the return request to the Seller for approval.
The Seller will confirm whether the item is eligible for return.

Step 3 — Return Instructions Provided

If approved, the Seller will provide:

• Return address

• Packaging requirements

• Any shipping arrangements

Step 4 — Seller Receives and Inspects Item

Once the Seller receives the returned item:

• They will inspect the item to ensure it meets the return criteria

• They will notify us of their decision

Step 5 — Refund Issued

The Seller will issue the refund accordingly.
Refunds are processed only after:

• The Seller receives the item, and

• Confirms the item is unused, undamaged, and in its original packaging

5. Refund Method

Refunds will be processed using the original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

6. Non-Refundable Items

The following items cannot be returned or refunded:

• Custom-made or bespoke furniture

• Clearance or final-sale items

• Items damaged by the customer

• Assembled furniture that cannot be safely repackaged

7. Return Shipping Costs

Unless the item is faulty or incorrect:

• Customers are responsible for return shipping costs.

• If the Seller offers free returns (varies by Seller), it will be stated in the product listing.

8. Our Responsibility as the Platform

We are responsible for:

• Facilitating communication between you and the Seller

• Forwarding return and refund requests

• Ensuring the Seller responds to enquiries

We are not responsible for:

• Accepting returns

• Inspecting returned goods

• Deciding refund outcomes

• Issuing refunds

All final decisions are made by the Seller.

9. Contact Us

If you need help with a return or have questions, please contact us at:

Email: info@timetofurnish.com

WhatsApp: +44 7751510365

We will be happy to assist by communicating with the Seller on your behalf.